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Trade marks

CUSTOMER´S REGISTRATION

Through the registration at www.ipaslovakia.sk or www.ipaczech.cz you will obtain:

At the same time you will acquire:

PRICES

All the prices for the goods and service include the corresponding VAT. (The basic VAT rate is 20 % of the tax base. The basic VAT rate relates to all goods and services except for those that are subject to a reduced VAT rate. The reduced VAT rate is 10 % of the tax base). The exact VAT rate is given in the invoice.

ORDERING GOODS


When you are purchasing, please, put the goods to the shopping basket (by clicking on the icon "basket” the goods will be automatically placed to the shopping basket). Then this purchasing phase can be finished (and you can make your order) or to continue purchasing. After a binding order confirmation we automatically send a confirmation about your order to the given e-mail address. Both the goods and seminars can be ordered electronically. More thorough information about the seminars is sent electronically before the activity takes place together with an advance invoice.

LICENCE

The customers express their consent with the licence conditions by their binding confirmation of the order in the following extent:

IPA Slovakia grants permission to the customers they can use the ordered goods, games, electronic books or documents (furthermore only "Product”) in the extent, way and for reward according to these General Business Terms (furthermore only "Licence”) and the customer is obliged to use the Product only in the extent and way according to these General Business Terms. The price for providing the Licence is part of the product price. 

IPA Slovakia grants permission to the customers to use the Product exclusively for their needs in the way which is not in contradiction with the General Business Terms and laws. The customers shall not:

The breach of the customers´ obligations according to this clause of the General Business Terms is considered a serious breach of these General Business Terms and IPA Slovakia is eligible for the contractual fine amounting 10,000 EUR. 

This Licence is provided without any further servitude, quantitative or territorial restriction. 

Delivery Time of the Goods

The delivery time of the goods is from 24 hours to 5 days. In the case of ordering a bigger amount of products the customer will be informed about the delivery time/date by phone or e-mail.

DELIVERY OF GOODS

The goods can be delivered in the following ways:

PAYMENT

Information for the card owner: the payment can be realised by a card through the service CardPay (payment through the virtual terminal of Tatra banka). The cards VISA, VISA Electron, MASTERCARD, Maestro and Diners Club are accepted. These cards can be issued by any bank worldwide. The first step is to fill in the ordering form where you will give your personal data and the amount of the ordered goods. (Every order should contain the contact person, telephone/fax number, the exact description of the goods, number of pieces and the payment method or further information). After clicking the icon Pay the purchaser is connected with internet site of Tatra banka where the payment will be realised.

           

 

GUARANTEE

All the sold goods are covered by the 24 month guarantee period provided by the corresponding law. The guarantee period starts on the day of taking over the goods by the customer.

An invoice (tax document) is attached to every delivery; it serves as a guarantee document, if no other conditions are stated. If the document is missing, please, inform us by phone: 00421 41 2399 081 or e-mail: buganova@ipaslovakia.sk.

IPA Slovakia guarantees:

The information provided through the ordering form serves exclusively for providing the particular service and will not be given to any third parties or utilised for any business purposes.

IPA SLOVAKIA is not responsible for:

ORDER CANCELLATION

Seminars; Complex Development Programmes; Expert Programmes; Conferences:

The change of the participant is only possible electronically on the address: info@ipaslovakia.sk

IPA Slovakia as the organiser of the trainings can change the venue, the date or the lecturer due to serious reasons. The participants will be informed about the change by e-mail.

The goods: the cancellation of the order is only possible if it has not been prepared yet. Please, inform about it on the address buganova@ipaslovakia.sk, it is necessary to give the ordering number.

CLAIM FOR REPLACEMENT

How to return the goods: if you are not satisfied with the delivered goods, please contact us at: buganova@ipaslovakia.sk.

The returned goods have to be complete, undamaged and if possible in the original packaging and not used, otherwise the customer is responsible for decreasing the value of the goods that arose due to such handling with them which exceeds the framework of handling necessary for finding out the properties and functionality of the goods.

How we return the payment: after returning the undamaged goods we will return your payment to your account.

Postage for delivering the goods: Slovakia

The postage is paid according to the type of delivery and the total value of the order in EUR.

Delivery Method

Goods amounting to 150,- EUR

including VAT

Goods amounting over 150,- EUR including VAT

Post, cash on delivery

3.30 EUR

free

Courier – parcel to 5 kg

6.90 EUR

6.90 EUR

Courier – parcel over 5 kg

12.50 EUR

12.50 EUR

Taking over at IPA

free

free

Postage for delivering the goods: outside Slovakia

If you need the goods to be delivered outside Slovakia, we will inform you about the postage price after completing your order. The orientation sums of the postage for foreign countries can be found on the web site cennik.posta.sk. The cash on delivery payment is only possible in the Czech Republic.

Newsletter

During your registration you can choose if you want to receive regular information about the news and activities organised by our company (usually twice a month). If you do not want to receive the newsletter, please inform us by e-mail at: info@ipaslovakia.sk.

If you have any other questions or anything is not clear, please contact us and we will answer you as soon as possible.

We wish you a pleasant purchase.

© 2012 IPA, All rights reserved